Return and Refund Policy

At Emily&Co, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds for sale items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return shipping costs

Customers are responsible for shipping costs on returns. Emily&Co does not reimburse return shipping costs and is not liable for costs incurred during the return process. See our Terms and Conditions for all information.

Return notification deadline

Returns must be reported within 30 days of receiving the item. Returns will not be accepted after this period. Please respect this deadline to be eligible for a return.

Exchange of sale items

Sale items cannot be exchanged, even if the size is incorrect. Therefore, please ensure you choose the correct size before making a purchase.

100% guarantee on defective items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return process

To initiate a return, please email Info@emily-andco.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Obligation to provide a return form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return shipment to ensure your request is processed correctly.

Conclusion

Emily&Co is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly.

If you have any questions or comments, please feel free to contact our customer service department at Info@emily-andco.com